AlertTraveler®: City & Neighborhood Scorecards
Knowledge is power in helping travelers stay safe, and another way AlertTraveler® is empowering travelers is through City Scorecards and optional Neighborhood Scorecards. Scorecards include topics such as nighttime safety, women’s safety, LGBTQ+ safety, and more. City and Neighborhood Scorecards provide 7 category-specific scores as well as an aggregate score to help keep travelers informed and aware of their surroundings. This information is available in the AlertTraveler® app (for both travelers and admins) via the new Local Safety Map as well as in the admin web interface (using Traveler Locations).
This article covers the following topics:
City and Neighborhood Scorecards
GeoSure powers a new feature in AlertTraveler: City Scorecards. City Scorecards are available to all AlertTraveler® clients and consist of an overall city safety score as well as city-wide situational safety scores. The situational score categories include:
- Nighttime Safety
- Physical Safety
- Women's Safety
- Theft
- Basic Freedoms
- Health & Medical
- LGBTQ+ Safety
Read more about what scores mean and what factors determine scores.
Admin View
From the three horizontal dots in the upper right corner of the AlertTraveler > Traveler Locations screen, admins can toggle on and off the map as well as the ability to view city scores.
When viewed, the map will show color-coded dots which correspond to overall city safety scores.
Clicking on a city will show you the overall city score as well as city-wide situational safety scores. The situational score categories include:
- Nighttime Safety
- Physical Safety
- Women's Safety
- Theft
- Basic Freedoms
- Health & Medical
- LGBTQ+ Safety
Neighborhood Data
Neighborhood data powered by GeoSure includes Neighborhood Scorecards with the same categories that are on the City Scorecards. This provides a more nuanced view of the safety situation within a given city.
If you’re interested in including Neighborhood data to your travelers, please open a support ticket for more information. Neighborhood data is an optional service available at an additional cost. 
Note: All AlertTraveler® clients were granted a trial of Neighborhood data from May to December 2021.
Traveler Views
To make use of this rich safety information, travelers have access both from the web and mobile app interfaces. Additionally, users will receive timely information as they travel and have the opportunity to provide feedback to support continual adjustment of scores.
Local Safety Map
Travelers can access a local safety map on the web interface:
- From a Study Abroad site by locating the AlertTraveler tab within their applicant profile, and scrolling to the Country Intelligence section:
- From a Travel Registry public site - This can be deployed using workflows (see Travel Registry: Configuring Workflows for more information)
This option provides quick access to an interactive map that includes the traveler's location and a visualization of the color-coded city scores. By clicking on a city score, the traveler has access to the City Scorecard.
Clients who opt to purchase the Neighborhood data will also see color-coded Neighborhood scores when they are in a covered city. This allows travelers to easily visualize where they are in proximity to neighborhoods of varying Safety Scores. Travelers can also zoom and pan the map to explore the given location.
AlertTraveler Mobile App Map View
Both travelers and admins have access to the Local Safety map on the go through the AlertTraveler® mobile app. After logging into the app, a Safety Map page centered on the user's current GPS location appears. This page includes City Scores and any nearby Incidents, as well as neighborhood data for service subscribers. The magnifying glass icon allows users to search for countries and cities. The GPS icon centers the map on the user's current location.
On the Safety Map, it is possible to see a quick overview of multiple cities at once.
Or users can hone in on finding detailed information within a particular city. To assist with visibility, City Scores show only the number by default (left image below). Tapping on a city score expands the label to display the name of the location and how many new alerts there are for the location in the last 24 hours (right image below).
Tapping on either a city or neighborhood icon, (for subscribers), opens the appropriate City Intelligence or Neighborhood Intelligence page. Each City or Neighborhood page also includes the associated Country Intelligence below.
- Name of the location and any applicable
- Subscription status, and the option to subscribe or unsubscribe
- City or Neighborhood Intelligence
- Composite safety score
- Number of alerts currently active for the location; tapping this button opens the Safety Feed filtered to show alerts related to the city or neighborhood
- Detailed Safety Scorecard for the location
- "How safe do you feel here?" button (See "Share Experience" below for more)
- Country Intelligence
- Country flag
- DOS, CDC, and CDC COVID scores
- Number of alerts currently active for the location; tapping this button opens the Safety Feed filtered to show alerts related to the country
- SOS Contacts button to view a list the contact numbers in this country
- Overview of the location safety
- More Topics You May Like, including topics such as Political Conditions; Security Issues; Crime, Law & Corruption; Personal Safety; and Health Advisory
Note: On October 3, 22, the US Centers for Disease Control and Prevention announced they would no longer maintain their COVID-19 country-specific list of travel notices. For this reason, Terra Dotta’s Travel Registry retired the display of CDC-COVID-19 ratings within the Country Intelligence web interface in the 22.3 release. CDC-COVID rating displays will be removed from the AlertTraveler® mobile app in the following App release.
Travelers with GPS and notifications enabled for the AlertTraveler® mobile app will begin to receive push-notifications when they arrive in a new city. These messages will include the city's safety score to help improve travelers' situational awareness. Travelers of clients who opt for the neighborhood data will also receive push notifications when they enter a new neighborhood.
In order to help keep everyone safe, travelers will have the opportunity to contribute to the data that drives the city/neighborhood scorecards. From a city or neighborhood intelligence page in the AlertTraveler® mobile app, a traveler can tap on the "How safe do you feel here?" to indicate their impression of safety conditions in a neighborhood or city.
At the conclusion of an itinerary, travelers will be prompted to share their input.
