A testimonial is an optional questionnaire that is deployed to the applicant after the program end date. The testimonial is located in a separate panel on the applicant’s program application page and can be accessed by clicking on the title.
Important Consideration: Testimonial questionnaires are not currently supported by the Modern Applicant Experience. If these features are part of your office's processes, you should continue to use the classic interface or discuss other options with your office to move forward with a transition to the Modern Applicant Experience.
A testimonial is created just like any other type of questionnaire, under Process > Questionnaires. When creating a testimonial questionnaire, 'Testimonials' must be selected in the 'Applies To' section of the questionnaire configuration page. There are options to allow the testimonial to be publishable and to allow anonymous responses.
- Note: While creating a new testimonial questionnaire, if responses are anonymous, the testimonial MUST be publishable. Otherwise, the responses will not be retrievable by the administrator.
Once an applicant has responded and submitted the testimonial, the responses are shown under the 'Feedback' tab of the program builder. An administrator can select to publish, reject, or un-publish any response. All published responses are displayed on the corresponding public program brochure page.
The testimonial questionnaires are best used to gather feedback about a program that will be published on the program's brochure page.
Testimonial questionnaires are somewhat limited in terms of the availability of this data for other purposes. When testimonial responses are anonymous, they cannot be exported in reports. In addition, the testimonials are not considered 'requirements' of your application process and are not included in the reminder emails that the applicants receive. The responses submitted by applicants are not available to administrators when reviewing an applicant's application - they are only viewable from the program builder 'Feedback' tab.
Note: Programs must have a start and end date in order for testimonials to be displayed on the applicant's Application Page