AlertTraveler® is an add-on subscription service from Terra Dotta. It features an app for iOS and Android devices and utilizes GPS and the itineraries that are already stored in your Terra Dotta software. AlertTraveler® provides travelers with country and city intelligence, safety and security alerts, and an instant check-in option. Administrators have access to AlertTraveler® through a plug-in to their Terra Dotta software. They have the ability to view alerts, view and act on impacted travelers, and issue check-in requests. Administrators also have access to country and city intelligence.
Note: This article supports the previous version of the AlertTraveler® mobile app for users who have not yet updated. For knowledgebase articles for the current version of the app, see AlertTraveler®: App How-tos for Travelers.
This article details usage of the AlertTraveler® mobile app with the following topics:
- Navigation Menu
- Location Info
- Local Safety Map
- My Alerts
- Check-in Requests
- Emergency Contact
- Report Incident
- Help Request
- FAQ/Help with the app
Note: GPS data updates occur as follows:
- Every 8 hours
- Any time a traveler moves more than 5 KM
- Continuously when a traveler initiates the Help Request function until the Help Request is resolved
- Tapping the Alerts icon will take a user to a page that displays all active alerts for that country sorted by the the time they were issued (See "My Alerts" below for more information about alerts).
- The Contacts button at the top of the screen takes the user to a page that displays Emergency Contact information for the country displayed, including icons programmed to call police, fire, ambulance, and emergency numbers. Tapping any of the icons displays the appropriate emergency service phone number for that location at the bottom of the screen. Tapping that number causes the mobile phone to call that number. This page also displays the Institution Emergency Contact phone number and information configured in AlertTraveler > Settings on the administrative side in Terra Dotta. Finally, links to information for select diplomatic embassies are provided at the bottom of this page. See also: "Emergency Contact" below.
The Subscribe button on the Country Intelligence page allows a user to create an opt-in subscription to alerts for that country. See also: "Subscriptions" below.
The bottom of the Country Intelligence page displays icons that allow the user to tap and access further information about the political conditions, security issues, travel logistics, cultural factors, health advisories, and other security and practical travel information about the given location.
The magnifying glass at the top of this page allows a user to search for other Countries, Cities, and Territories, and view the Country Intelligence pages for those locations. Continuously when a 'Needs Help' response is submitted for a Check-in Request until the traveler is marked as safe.
Travelers can access a new Local Safety Map from the main AlertTraveler menu. This option provides quick access to an interactive map that includes the traveler's location and a visualization of the color-coded city scores.
By clicking to a city score, the traveler has access the City Scorecard. The City Scorecard consists of an overall city safety score as well as city-wide situational safety scores. The situational score categories include:
- Nighttime Safety
- Physical Safety
- Women's Safety
- Basic Freedoms
- Health & Medical
- LGBTQ+ Safety
In order to help keep everyone safe, travelers will have the opportunity to contribute to the data that drives the city/neighborhood scorecards. At any time, a traveler can choose (from a scorecard) to click on "Share Your Experience" and they will get to indicate how safe they feel in a given neighborhood or city.
Any incidents reported by the traveler will also show on the Local Safety Map.
In the lower right of the safety map, there is also a blue pin with an orange circle, in the middle of which is a white exclamation point.
Clicking that icon will allow travelers to report an incident or rate this location.
At the conclusion of an itinerary, travelers will also be prompted via a push notification to share their input.
The General tab displays the start and end date and time of the alert, the alert category (e.g. Natural Hazard, Travel Transport, etc.), links to sources of information about the incident, and a link to the Country Intelligence pages of impacted countries.
The Detail tab provides a detailed synopsis of the incident for which the alert was issued.
The Advice tab provides advice for impacted travelers.
The Analysis tab provides a broader view of the incident and insight into potential for further disruptions.
If GPS is enabled, the traveler's location will also be displayed on the alert map.
When a check-in request is issued for an alert that impacts a traveler, a notification will be pushed to the traveler's device if push notifications are allowed for the AlertTraveler® app. Notification preference settings within the app (See "Subscriptions" above) do not affect check-in request notifications. Travelers will also receive the check-in request notification by email. If the traveler taps on the Check-in notification on their device's home or lock screen, the app will open directly to the check-in request. Otherwise, if they open the app after a check-in request has been issued, the user can navigate to My Alerts where the check-in button will appear within the corresponding alert. The check-in button will remain with the alert until the traveler checks in.
The Profile page displays the user's contact information and allows them to set or change the phone number associated with their AlertTraveler® profile. This is the number to which SMS messages will be delivered when initiated by an administrator. The user is also able to set their alert preferences for the institution-created alerts from this page. This functionality is the same as for regular subscription alerts configured through the Subscriptions page.
The top of the page displays the country of the user’s current location based on GPS. Users will automatically be subscribed to alerts for this location unless this setting is disabled by tapping the slider in the “My Location” heading.
The subscriptions under the “My Itinerary” panel are based on the user’s travel itinerary as stored in the Terra Dotta software (Terra Dotta) site, and will include any locations included in any Terra Dotta itinerary. Current and future itineraries will be displayed, but alerts will only be received for currently active itineraries.
A user can create an opt-in subscription by tapping the green “plus" (+) icon in the bottom right corner of the screen.
The user is presented with a search screen where they can type the location to which they wish to subscribe. As the user types, suggested locations will populate on the screen, accompanied by a “Subscribe” button. Tapping the “Subscribe” button will bring the user to a screen where they can configure their subscription settings (See: “Subscription Settings” below).
The following settings are available on the subscription settings page:
A. Start and End Date - the user can set a start and end date for their subscription to alerts for this location. Note: GPS-location-based subscriptions do not have start and end dates. Itinerary-based subscriptions show start and end dates, but they cannot be edited in the app. In order to edit itinerary-based subscriptions, you need to edit the appropriate itinerary in the Terra Dotta software.
- B. Alert Preferences - the user can decide whether to be alerted via mobile-device notification and/or email for each level of alert severity by checking the appropriate boxes. Note: Preferences for email alerts are overridden by the Threshold set by Administrators in Terra Dotta (AlertTraveler > Settings) for GPS and itinerary-based subscriptions.
- C. Categories - tapping "Select Categories" opens an interface in which the user can disable alerts for specific categories by selecting/deselecting the appropriate categories and tapping “OK.”
Tapping a folder will show the content within.
Tapping the name of an item will open it, allowing it to be read and completed/signed.
Information about how to organize content accessible to travelers is available in the AlertTraveler®: Content Organizer article.
The Emergency Contact page displays emergency contact information for the traveler’s current location based on GPS. Across the top of the page are police, fire, ambulance, and emergency icons. Tapping any of the icons displays the appropriate emergency service phone number for that location at the bottom of the screen. Tapping that number causes the mobile phone to call that number. This page also displays the Institution Emergency Contact phone number and information configured in AlertTraveler > Settings on the administrative side in Terra Dotta. Finally, links to information for select diplomatic embassies are provided at the bottom of this page.
- severity level (determined by the traveler reporting the incident)
- a message stating the radius for the incident type and duration the alert will be available and impacting travelers
The Help Request page allows a traveler to initiate contact with one of your institution's travel administrators independent of an alert or check-in request if an issue arises. The traveler will have the option to place phone call to the institutional emergency contact number or send a message through the app.
Once a request is initiated, a traveler can message back and forth with an admin.
A traveler can then review current and past Help Requests messages.
The Help Request page is enabled and managed by administrators in AlertTraveler > Settings > Admin tab.
FAQ/Help with app
The Help link at the bottom of the screen opens the device’s default web browser and directs travelers to an AlertTraveler® FAQ. There is a link at the bottom of the FAQ to a more in-depth online user guide.
- What Is AlertTraveler?
- Downloading and Activating AlertTraveler
- AlertTraveler Alerts and Check-in Requests
- AlertTraveler Subscription and Profile Settings
- AlertTraveler Location Information and Emergency Contact