Travel Registry's Risk Level Monitoring feature provides admins with at-a-glance information regarding risk level changes for current and future trips. Accessible via the Trip Search Page, risk level monitoring informs admins that a risk level has changed since the last time the trip was saved.
- Settings and Configurations
- Access and Permissions
- Risk Level Change Indicators
- Filtering by Risk Level Change
- Taking Action on Trips with a Risk Level Change
Settings and Considerations
Institutions are able to choose which type of risk information they would like to monitor. Only one risk information provider can be selected. Monitoring choices include:
- US Department of State (DOS)
- US Centers for Disease Control (CDC)
- Intelligence Provider
This choice should be configured in Settings>Other>Risk Rating Level Monitoring:
If your institution uses Multi-Campus functionality, the parent location will determine the monitored risk information provider for all child locations.
Once you have configured this setting, you will see the selected risk provider information in the Current Risk Rating column on your Trip Search page.
Access and Permissions
Risk Level monitoring can be accessed by any admin with the Trip Search permission. Risk Monitoring information can be accessed as follows:
1) Navigate to the Travel Console (Search>Travel Console)
2) From the Travel Console click the Search, and you will land on the Trip Search page. The trip search page includes a column entitled Current Risk Rating:
Risk Level Change Indicators
If the trip has experienced a risk level change since the last time it was saved by the admin or traveler, the level icon in the Current Risk Rating column will display a green or red arrow. Risk change indicators only appear to admins; travelers cannot see them.
A green arrow represents a risk level decrease:
A red arrow represents a risk level increase:
These icons also appear within the Admin view of the Trip View modal on the itinerary tab:
Filtering by Risk Level Change
The Risk Level Changes filter allows admins to filter from trips that have a risk level increase, decrease, or general risk level change. To access this filter from the Trip Search page, select Show Additional Filters:
After selecting this option, the Risk Level Changes filter can be found here:
Here, admins have the following filter options:
For example, filtering by Risk Rating Change will show all changes, regardless of if that change is an increase or decrease:
Taking Action on Trips with a Risk Level Change
Taking action on trips that have experienced a risk level change is simple. In fact, if the traveler happens to save their trip after the risk level change has occurred, the change indicator will disappear from their trip and the new risk level will trigger any applicable level-based On Trip Save workflows, so there is no action required at all.
However, should the admin filter for Risk Level change and see they have several trips with the risk level change indicator, they can simply select those trips and, from the options menu, retrigger the workflows for those trips. This action "saves" those trips, which removes the risk level change indicator and applies any applicable On Trip Save workflows.
After the trips have been reprocessed, the selected trips will remain checked off, allowing the admin to easily send an email to those travelers, notifying them that their risk- level has changed, contextualizing that change, and providing them with any next steps:
Note: Only trips that have not begun the approval process can have their workflows retriggered. If a trip has been submitted for approval or has been approved, the trip's itinerary will need to be altered, and the approval status changed, for the new risk level to apply to the trip.